Delivery & returns
Last updated 28 October 2026
What delivery costs
| Service | Where | Cost | How long |
|---|---|---|---|
| Tracked, next day | Mainland UK | £4.65 | Arrives the day after we dispatch |
One delivery charge per order, however many corals are in it. The price you see at checkout is the price you pay, there is nothing added afterwards.
When we dispatch
Corals are packed and sent Monday to Thursday only, so that nothing sits in a depot over a weekend. The courier collects at 3pm.
- Order before 3pm on a Monday, Tuesday, Wednesday or Thursday and it goes out that day.
- Order after 3pm on a Thursday, or at any time Friday, Saturday or Sunday, and it goes out on the following Monday.
The countdown on the shop shows exactly which day your order will arrive if you order now. It is worked out from these two rules, not from a sales timer.
We deliver within the United Kingdom. A next-day service does not reach every postcode at the same speed, if you are in the Highlands and Islands, Northern Ireland, the Isle of Man or the Channel Islands, email us before you order so we can check the journey time before any coral is packed.
Live arrival guarantee
If a coral arrives dead, we will replace it or refund it. To claim:
- Send us clear photographs within 4 hours of the parcel being delivered, with the coral still in its unopened bag where possible.
- Include your order number.
We ask for 4 hours because a coral that has been out of its bag and into a tank cannot be assessed fairly. Once it is in your water its health depends on your parameters, flow and lighting, which we cannot see or control, so the guarantee covers arrival only.
Corals are living animals. Colour, size and shape vary from the photographs, which show a representative example rather than the exact frag you will receive.
Changing your mind
Under the Consumer Contracts Regulations 2013 you normally have 14 days from delivery to change your mind about something bought online, and another 14 days to send it back.
- Dry goods, food, supplements and equipment. Unopened, within 14 days. Tell us first. Return postage is yours unless the item was faulty or we sent the wrong thing.
- Live corals, excluded from the 14-day right once dispatched. Live animals cannot be returned and resold safely, which is a recognised exception in those Regulations. This does not affect the live arrival guarantee above, or your rights if a coral is faulty, misdescribed or not what you ordered.
To cancel, email aquashrimp.co.uk@gmail.com with your order number and say you are cancelling. You can use the wording below if you like, but you do not have to.
“I hereby give notice that I cancel my contract of sale for the following goods: [what you ordered], ordered on [date], received on [date]. My name and address: [yours].”
We refund within 14 days of getting the goods back, or of you proving you have sent them, to the card you paid with.
If something is wrong
Under the Consumer Rights Act 2015, anything we sell must be as described, fit for purpose and of satisfactory quality. If it is not, you are entitled to a repair, replacement or refund depending on the circumstances. Email us first and we will try to put it right quickly. If we cannot agree, you can take the matter to the courts, or ask Citizens Advice for help.
Contact
NanoReef, 2 Ash Grove, Barnoldswick, Lancashire BB18 5NN, United Kingdom
aquashrimp.co.uk@gmail.com ·
07599 752555